Our Commitment


Everyone wants to be the best, but we know we’re only going to get there by continuing to strive for excellence in what we do.

How do we know we’re getting it right? Well, YOU tell us.

XCEL Web Design is committed to delivering an excellent service in all our contact with our Customers and Partners, as well as in the Communities we work in.

As such, we measure ourselves against some high standards, which we aim to continuously meet.

We offer our Customers some basic promises, but we make sure we back them in our actions.

plain-english‘Plain English’ Guarantee

Most of our clients tend not to be too familiar with technical jargon and quite often don’t understand what we call ‘techie-talk’. Let’s face it, a website is an integral part of any business or message – and XCEL Web Design understands that.

Whether you want a website for a business or to share your message with the world, we recognise its importance and as such, recognise that it’s essential you understand your website, how it functions and what it can do for you – that’s why we put things in plain English so we can be sure you understand your new website, as well as making sure you understand that you’re getting value for money from XCEL Web Design – frankly, that’s a lot more important to us than simply selling websites.

customer-promise-logoCustomer Satisfaction Guarantee

Like all good businesses, XCEL Web Design regards customer satisfaction as a crucial part of our daily business. That’s one of the many reasons why we have our ‘Plain English’ policy, but in addition to that, we aim to stand by the XCEL strapline – striving for excellence.

We’re not telling you that we always get it right, but what we do commit to always doing, is putting it right if it goes wrong.

We’re confident we can provide a service that’s excellent, and stand by our promise to make sure you get the best service possible. In fact, if in the unlikely event, our service falls below the high standards we set, we’ll happily compensate you for that. (subject to status).

BestPricePromiseLogo‘Best Price’ Promise

XCEL Web Design operates a ‘best price promise’ – simply put, that means we’re so confident our web design prices are so competent, that if you find a web designer offering the same (or very similar of course) website design service for lower than our web design prices, we’ll match them AND throw in an extra £50 Google Voucher*

So… whether its a standard brochure website (starter package), or an efficient online shop website with all the functions of a quality e commerce website, XCEL Web Design can cater for your needs – all you need to do to get the ball rolling now, is contact our web designers for a no obligation quote on a custom built website to meet your needs.

*subject to stock and availability

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